2380 Bisso Lane, Suite B
Concord, CA 94520
San Mateo-San Francisco Counties
Frank McPherson joined UC ANR on Feb. 3, 2020, as a Regional Director for UC Cooperative Extension serving Alameda, Contra Costa, San Francisco and San Mateo counties, and Elkus Ranch Environmental Education Center. He is highly experienced in providing service to external and internal customers.
Prior to joining ANR, McPherson was Director of Customer Service at San Jose-based BD Biosciences, where he led the Customer Service division of 75 employees and provided direction to clinical and research applications support, education services, technical support, contract administration and other teams.
From 2000 to 2013, McPherson served as a senior manager at Applied Materials where he led a team of highly skilled account service representatives; directed and managed Contact Center start-ups across the globe, negotiated contracts; and interfaced with planning, purchasing, order fulfillment and logistics to meet customer requirements.
From 1998 to 2000, as a manager at Air France, he was in charge of customer support for clients in Canada, the United States and Mexico. As a director of operations at Global Discount Travel from 1995 to 1998, McPherson managed 200 staff members with 2,000 accounts nationwide. From 1985 to 1995, as a superintendent in the US Air Force, he was in charge of command post operations and operation centers.
McPherson holds a bachelor's degree in business management from University of Maryland and a master's degree in business management from Troy State University in Alabama. He is fluent in German.